Privacy Policy
01Introduction
HLPRLY LLC (‘HLPRLY’, ‘we’, ‘our’, or ‘us’) provides a platform that connects individuals to request and offer help within their communities. This Privacy Policy explains how we collect, use, disclose, store, and protect your information across all services, including our website, applications, and any related features.
02Information We Collect
We may collect personal information including but not limited to: name, email, phone number, profile details, user-generated content, communications, precise and approximate location data, device identifiers, usage analytics, and interactions with AI systems. We may also collect identity verification data, background check information (where applicable), and trust/safety signals.
03Sensitive Data & Location Use
Location data is essential to HLPRLY’s core functionality. Real-time location may be shared during active help sessions to support coordination and safety. Users may disable location services, but functionality may be limited.
04How We Use Information
We use information to operate the platform, match users, facilitate communication, enhance safety, prevent fraud, improve services, develop AI systems, enforce policies, and comply with legal obligations.
05AI Processing
Interactions with AI systems (including ‘Sophie’) may be processed to improve system performance, matching accuracy, and user experience. AI outputs may not always be accurate or complete.
06Data Sharing
We do not sell personal data. We may share information with other users, service providers, and authorities as necessary to operate the platform, ensure safety, or comply with legal requirements. Information may be transferred in the event of a merger or acquisition.
07Data Retention
We retain data as long as necessary for operational, safety, and legal purposes, including maintaining trust systems and resolving disputes.
08User Rights
Users may access, update, or delete their data, manage permissions, and control communications. Additional rights may apply depending on jurisdiction.
09Security Disclaimer
We implement industry-standard safeguards, but no system is completely secure. Users acknowledge inherent risks.
10Children
The Service is not intended for individuals under 18.
11International Use
Data may be processed in the United States. Users consent to such transfers.
12Changes
We may update this policy at any time. Continued use constitutes acceptance.
13Contact
If you have any questions about this Privacy Policy, please contact us at hlpr@hlprly.com.